Privacy policy

This Privacy Policy applies to Decanted Society and explains how we collect, use, store and protect personal information relating to visitors and customers of our website.

We take your privacy seriously and are committed to handling personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Use of Cookies

Our website uses cookies and similar technologies to improve your shopping experience and support the operation, performance and functionality of our website.

Cookies are small files stored on your computer, smartphone or other device. They help us remember preferences, understand website activity and improve our services.

We may use cookies for:

Essential website functionality and secure checkout
Remembering shopping baskets and preferences
Website analytics and performance monitoring
Advertising and conversion tracking
Personalising marketing and promotional content
Improving the customer shopping experience

We may use services such as Google Analytics, Google Ads and Meta Ads to understand website activity and measure advertising performance.

These third-party services may use cookies and similar technologies to collect information about website visits and interactions.

Where legally required, non-essential cookies will only be used after obtaining your consent. You can manage your cookie preferences through our website's cookie settings, where available, or through your browser settings.

Disabling certain cookies may affect website functionality.

Information We Collect

When you visit our website, contact us or place an order, we may collect:

Full name
Email address
Telephone number
Billing address
Delivery address
Order and purchase information
Payment-related information
Customer enquiries and communications
Device and browser information
IP address and website usage information
Marketing preferences

We only collect information where necessary to provide our services, operate our business or fulfil applicable legal obligations.

How We Use Your Information

We may use personal information to:

Process and fulfil customer orders
Arrange shipping and delivery
Provide order confirmations and tracking updates
Respond to customer enquiries
Provide customer support
Handle returns, refunds and complaints
Prevent fraudulent transactions
Improve our website and shopping experience
Analyse sales and website performance
Measure advertising effectiveness
Send promotional communications where permitted
Comply with legal and accounting obligations

We process personal information where we have an appropriate lawful basis, including performing a contract, complying with legal obligations, pursuing legitimate business interests or obtaining consent where required.

Sharing Your Information

We may share necessary personal information with trusted third-party service providers, including:

Shopify and ecommerce service providers
Secure payment processors
Shipping and delivery companies
Email marketing platforms
Website analytics services
Advertising platforms
Fraud prevention services
Customer support providers

These providers may process information to deliver services on our behalf or for their own specified purposes, subject to applicable data protection requirements.

We do not sell customers' personal information to third parties.

Where personal information is transferred outside the UK, we take steps to ensure appropriate data protection safeguards are in place where required by law.

Payment and Order Information

When you place an order with Decanted Society, we collect the information necessary to process your purchase and arrange delivery.

Payments are processed securely through Shopify and supported third-party payment providers.

We do not directly store complete payment card details on our own systems.

Order and transaction information may be retained for accounting, tax, fraud prevention, customer service and legal compliance purposes.

Email Marketing and Newsletters

Decanted Society may send newsletters and promotional emails featuring:

New fragrance arrivals
Designer and niche fragrance samples
Special offers and discounts
Product launches
Seasonal promotions
Exclusive customer offers

Marketing emails will only be sent where permitted by applicable law, including where consent is required.

Our email marketing services may collect information about email interactions, including opens, clicks and engagement, where legally permitted.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in our emails or by contacting sales@decantedsociety.co.uk.

Advertising and Conversion Tracking

We may use advertising platforms including Google Ads and Meta Ads to promote our products and measure advertising performance.

These platforms may collect information through cookies, pixels and similar technologies.

Where permitted by law, we may share appropriately protected customer information, such as hashed email addresses, with advertising platforms to measure conversions, create advertising audiences and improve campaign performance.

Where consent is legally required for advertising cookies or related processing, we will seek it before activating those technologies.

External Links

Our website may contain links to third-party websites and services.

Decanted Society does not control the content, security or privacy practices of external websites.

We recommend reviewing the privacy policies of any third-party websites before submitting personal information.

Social Media

Decanted Society may use social media platforms to communicate with customers, advertise fragrances and share promotional content.

Interactions with third-party social media platforms are subject to the privacy policies and terms of those platforms.

Our website may also include social-sharing features that allow customers to share content through external services.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our website uses secure ecommerce infrastructure and payment processing services.

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support and meeting legal requirements.

Certain transaction and accounting records may be retained for periods required under applicable UK law.

Where information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Privacy Rights

Under applicable UK data protection laws, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of certain processing activities
Object to certain processing activities
Withdraw consent where processing is based on consent
Request portability of certain personal information
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the email address below.

You may also contact the UK Information Commissioner's Office at www.ico.org.uk.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business operations or applicable laws.

Any updates will be published on this page, together with the revised date where appropriate.

Contact Information

If you have questions about this Privacy Policy, how your information is processed or wish to exercise your data protection rights, please contact:

Decanted Society

Email: sales@decantedsociety.co.uk